Refund & Return Policy

MarketCheck AI Desk sells digital, on-demand reports. Because each report is generated and delivered instantly from live data, reports are non-returnable once delivered. This policy explains the limited circumstances in which we issue refunds and how to request one. It applies whether you buy on our website, through a connected AI assistant, or as an autonomous agent paying per call.

1. Digital goods, instant delivery

Reports are intangible digital goods delivered the moment they are generated (as data returned to your assistant or agent, and as a hosted web report). A delivered report cannot be "returned," so a successful report run is generally final.

2. We refund failed or unusable reports

You are charged only when a report is generated and delivered. If something goes wrong, you are not left out of pocket:

• If a report fails to generate, you are not charged. Per-call (agent) payments are not captured when generation fails.
• If you are charged but the report could not be delivered (for example, the hosted report failed to publish), contact us and we will refund that charge or re-run it at no cost.
• If a delivered report is materially defective (for example, empty, corrupted, or for the wrong vehicle due to an error on our side), contact us within 14 days for a refund or a corrected re-run.

3. Per-call and agent purchases

When an AI agent buys a report and pays per call (for example, via Stripe's Shared Payment Token through the Agentic Commerce flow), the charge covers a single, instantly fulfilled report. The same rules apply: a failed run is not charged, and a charged-but-undelivered or materially defective report is refunded to the original payment method on request. Requests can be made by the agent's operator using the order or payment reference.

4. Prepaid credits

• Credits you add to your balance are prepaid and used as you run reports.
• Unused credit balance is refundable on request, less any amount already spent and any promotional or bonus credit, which has no cash value.
• Credits have no cash value until applied to a report, are not transferable, and except where required by law are otherwise non-refundable once spent.

5. What is not refundable

Outside the cases above, the following are not grounds for a refund:

• A successfully delivered report that you no longer need, ran by mistake, or disagree with.
• Dissatisfaction with an estimate. Reports are informational estimates from market data and statistical models, not guarantees of value, sale price, or any outcome (see our Terms of Service).
• Results limited by the inputs you provided (for example, an incorrect VIN or ZIP).
• Promotional or bonus credit, which has no cash value.

6. How to request a refund

Email billing@marketcheck.com (or ai@marketcheck.com) with the report or order reference, the approximate date and time, and a short description of the issue. We aim to respond within 3 business days. Approved refunds are returned to your original payment method or credit balance, typically within 5 to 10 business days depending on your payment provider.

7. Chargebacks

If you believe a charge is incorrect, please contact us first. We can usually resolve issues faster than a bank dispute. Statutory rights you may have under applicable consumer law are not affected by this policy.